Mandatory Credit: Photo by Shutterstock (11787197a) Prince William and Catherine Duchess of Cambridge Prince William and Catherine Duchess of Cambridge speak with family supported by Shout 85258, UK - 02 Mar 2021 On Tuesday (2nd March) The Duke and Duchess of Cambridge spoke via video call to a family about the life-saving support that Shout 85258 provided to their twelve-year-old son when he was at a point of crisis, and the importance of being able to seek help and access vital mental health support when it is needed most. The family, whose anonymity is being protected, spoke to The Duke and Duchess about the circumstances that led their son to reach out to Shout. After suffering from high levels of anxiety and poor mental health which were exacerbated by the COVID-19 pandemic, he had reached the decision to take his own life. However, on receiving support from a Shout Volunteer via the anonymous textline, he was able to contact the police for help instead of ending his life, before starting to open up about the extent of his challenges.